Support

Cadence is designed to be simple to get started with. If you're a coach, you'll find step-by-step guidance inside Cadence Studio. If you're using the Cadence mobile app as a client, your coach is your first point of contact for questions about appointments, programmes and payments. If you're experiencing a technical issue, we're here to help.

Need help using Cadence? The Guide inside Cadence Studio walks you through setup, explains Cadence features and helps you get the most out of your practice. If you can't find the answer you need, you can contact Cadence Support directly from Studio.

Questions about your appointments, programmes, purchases or payments? Your coach manages your practice and is the best person to help with those questions. If you're experiencing a technical issue with the Cadence app, please contact us. support Contact Support

Cadence uses secure one-time sign-in codes instead of passwords. Make sure you're using the same email address you shared with your coach. If you haven't received your sign-in code after a few minutes, check your spam folder before contacting support.

Your coach manages appointments and availability. Please contact them directly.

Purchases, payments and refunds are managed by your coach. If you have a question about a purchase or refund, please contact your coach directly.

If you've found a bug or something doesn't seem right, we'd like to hear about it. When contacting us, it helps to include:

• your device model
• your operating system version
• what happened
• any screenshots, if available

You can also check Cadence System Status to see whether we're currently experiencing a known service issue.